Main content
AIDA Cruises is Service Champion 2015
Market leader convinces with best customer service
Rostock, 20. October 2015
The cruise line AIDA Cruises has been awarded the Golden Seal for best service quality. As the winner in the “Cruises” category, AIDA earned the highest score for best experienced customer service. In the total scoring of all 1,989 companies from 232 sectors AIDA also secured a gold rank.
As the leading cruise company in Germany, AIDA Cruises represents a casual, relaxing, and yet active vacation experience with change, variety, and high quality. The ten ships of the AIDA fleet provide varied sport and fitness offerings, professional entertainment on board, extraordinary excursions, ever-changing culinary experiences, and comfortable staterooms.
With AIDAprima, the cruise line will be offering its guests even more service, more space, and more individuality starting in April 2016. The new flagship will depart from Hamburg on seven-day round-trip voyages to cities in Western Europe.
In Germany’s largest ranking of services, AIDA Cruises won first place for the fifth time in a row for the best customer service experienced in the cruise industry. The Service Champion is awarded annually by Service Value GmbH in collaboration with the Goethe University in Frankfurt am Main. The customer survey comprises a total of over 1.5 million customer opinions.
19. June 2014
First guide dog goes on an AIDA cruise
Barrier-free accessibility is a high priority with AIDA Cruises. In May 2014, a certified guide dog accompanied a couple on an AIDA Cruise for the first time. Nine-year-old Alfa helped her blind owner, Frank Kähms, make his way around the ship. This was a first for him and also ... [more]
30. May 2014
Excellent conferencing at sea: AIDA vessels recognized as “Certified Conference Ships”
AIDAaura and AIDAvita are the first cruise ships to receive the accolade of “Certified Conference Ship.” The ships were audited in mid-May and certified with the quality check of the VDR (German Business Travel Association).This means that the ships meet all quality criteria ... [more]
27. May 2014
Prize-winning: AIDA cookbook receives Gourmand World Cookbook Award in Beijing
The prestigious Gourmand World Cookbook Awards were held in Beijing on May 20 and 21, 2014. Having already qualified in advance as the best German travel cookbook, “Das marktfrische AIDA Kochbuch” managed to take third place at the world finals.During the course of 144 pages, ... [more]