Main content
AIDA Cruises extends pause of its cruise operation until 31 May and offers bonus on travel credit
Rostock, 08. April 2020
The worldwide spreading of the coronavirus presently confronts economies and companies with unprecedented challenges. The global tourist traffic has ground to a halt. Due to the current entry requirements in our destinations, the tourist traffic is not expected to normalize until the end of Mai 2020.
These exceptional and unpredictable circumstances have forced us to expand the temporary interruption of the AIDA travel season. Thus, all cruises up to and including May 31, 2020, cannot take place as intended, unfortunately. AIDA is informing all guests that have planned a voyage with AIDA within this period. The affected bookings are being processed chronologically by departure day.
AIDA very much wants their guests to enjoy their long-awaited AIDA holidays at a later date. To this end, AIDA will reimburse all guests whose cruises between March 8 and May 31, 2020, have been cancelled for the travel price already paid in the form of a travel credit. AIDA would like to thank guests for their confidence by offering them a bonus of 10% on top of the payment already made. The credit can be used for bookings until December 31, 2021, for the complete range of AIDA trips on offer. Guests are free to choose which services they would like to use their credit for - whether as a settlement with the travel price, for an on-board credit or for MyAIDA services such as excursions, culinary delights and wellness treatments.
In order to support travel agencies in these challenging times, AIDA will pay out a liquidity advance. This is 10% of the credit value and will be transferred to the sales partner as soon as AIDA has issued the travel credit for the joint customer.
Guests who do not wish to use their travel credit including the 10% bonus will be reimbursed by AIDA upon request in the amount of the payment already made.
Guests can find detailed information on the travel credit on www.aida.de and sales partners on the AIDA Expinet website.
04. August 2015
AIDA Cruises announces changes for the winter program 2015/2016
AIDA Cruises informs guests and sales partners about current itinerary changes for the winter season 2015/2016.AIDAstella, previously planned in the Western Mediterranean, will take over the voyages originally planned with AIDAprima from Dubai and Abu Dhabi, between November ... [more]
31. July 2015
Richard Welge is new Vice President Customer Experience of AIDA Cruises
Richard Welge (49) is the new Vice President Customer Experience of AIDA Cruises. He reports directly to Michael Ungerer, President of AIDA Cruises, in this newly created position. "I am delighted to have Richard Welge on board as an experienced professional who will help ... [more]
30. July 2015
Brandwatch Report: AIDA Cruises is Top in Social Media
AIDA Cruises is one of the most successful travel companies in the social web according to findings of a report by social media monitoring provider Brandwatch. Brandwatch analyzed the activities of the ten largest German travel companies and the ten most popular online travel ... [more]