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AIDA Cruises is Service Champion 2015
Market leader convinces with best customer service
Rostock, 20. October 2015
The cruise line AIDA Cruises has been awarded the Golden Seal for best service quality. As the winner in the “Cruises” category, AIDA earned the highest score for best experienced customer service. In the total scoring of all 1,989 companies from 232 sectors AIDA also secured a gold rank.
As the leading cruise company in Germany, AIDA Cruises represents a casual, relaxing, and yet active vacation experience with change, variety, and high quality. The ten ships of the AIDA fleet provide varied sport and fitness offerings, professional entertainment on board, extraordinary excursions, ever-changing culinary experiences, and comfortable staterooms.
With AIDAprima, the cruise line will be offering its guests even more service, more space, and more individuality starting in April 2016. The new flagship will depart from Hamburg on seven-day round-trip voyages to cities in Western Europe.
In Germany’s largest ranking of services, AIDA Cruises won first place for the fifth time in a row for the best customer service experienced in the cruise industry. The Service Champion is awarded annually by Service Value GmbH in collaboration with the Goethe University in Frankfurt am Main. The customer survey comprises a total of over 1.5 million customer opinions.
03. July 2018
Cruise ship AIDAperla celebrates first birthday
Guests and crew celebrated AIDAperla’s first birthday last Saturday in radiant sunshine. Celebrity well-wishers included Gil Ofarim. The well-known singer and actor sang the birthday serenade and, performing with his dance partner Ekaterina Leonova, delighted guests with a ... [more]
04. June 2018
AIDA Cruises in a double pack
On Saturday evening (June 2, 2018), the visitors of Rostock-Warnemünde were treated with an impressive sight in the fabulous summer weather: The cruise ships AIDAmar and AIDAbella set sail together from Rostock-Warnemünde at 8.00 p.m.
For the guests aboard AIDAmar, the lines ... [more]
25. May 2018
New addition to the AIDA Cruises fleet: AIDAmira to join the Selection program in 2019
AIDA Cruises is adding a further ship to its fleet in 2019. AIDAmira, as the future cruise ship will be named, will sail for AIDA’s Selection program.
Felix Eichhorn, President AIDA Cruises, explains: “The feedback we have received from our guests and the high demand for our ... [more]