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AIDA Cruises is Service Champion 2015
Market leader convinces with best customer service
Rostock, 20. October 2015
The cruise line AIDA Cruises has been awarded the Golden Seal for best service quality. As the winner in the “Cruises” category, AIDA earned the highest score for best experienced customer service. In the total scoring of all 1,989 companies from 232 sectors AIDA also secured a gold rank.
As the leading cruise company in Germany, AIDA Cruises represents a casual, relaxing, and yet active vacation experience with change, variety, and high quality. The ten ships of the AIDA fleet provide varied sport and fitness offerings, professional entertainment on board, extraordinary excursions, ever-changing culinary experiences, and comfortable staterooms.
With AIDAprima, the cruise line will be offering its guests even more service, more space, and more individuality starting in April 2016. The new flagship will depart from Hamburg on seven-day round-trip voyages to cities in Western Europe.
In Germany’s largest ranking of services, AIDA Cruises won first place for the fifth time in a row for the best customer service experienced in the cruise industry. The Service Champion is awarded annually by Service Value GmbH in collaboration with the Goethe University in Frankfurt am Main. The customer survey comprises a total of over 1.5 million customer opinions.
22. January 2019
Crossing the ocean with AIDA on the most scenic routes
AIDA ships will be setting out on thrilling trans-ocean cruises in spring 2019. Their routes will take guests from the Orient to Mallorca, or from Hamburg to Montreal.
Taking the “Dubai to Mallorca” cruise with AIDAprima feels like being in one of the stories from the Arabian ... [more]
10. January 2019
AIDAnova successfully starts its premiere season on the Canary Islands & Madeira
On Monday, January 7, 2019, Captain Boris Becker welcomed in Funchal numerous guests from government, port management and the tourism industry on board AIDAnova to the traditional plaque exchange for the first call. This ceremony marks the conclusion of a series of celebrations ... [more]
08. January 2019
AIDA Cruises seeks protagonists for new employee campaign
In spring 2019, filming starts for the cruise line’s second reality documentary series that will give applicants on Instagram and YouTube an impression of the variety of career opportunities.
With a new reality docu-series to go live on Instagram and YouTube in the summer of ... [more]