Pressekontakt
Hansjörg Kunze
Vice President Communication & Sustainability
E-Mail: presse@aida.de
Main content
AIDA Cruises extends pause of its cruise operation until 31 May and offers bonus on travel credit
Rostock, 08. April 2020
The worldwide spreading of the coronavirus presently confronts economies and companies with unprecedented challenges. The global tourist traffic has ground to a halt. Due to the current entry requirements in our destinations, the tourist traffic is not expected to normalize until the end of Mai 2020.
These exceptional and unpredictable circumstances have forced us to expand the temporary interruption of the AIDA travel season. Thus, all cruises up to and including May 31, 2020, cannot take place as intended, unfortunately. AIDA is informing all guests that have planned a voyage with AIDA within this period. The affected bookings are being processed chronologically by departure day.
AIDA very much wants their guests to enjoy their long-awaited AIDA holidays at a later date. To this end, AIDA will reimburse all guests whose cruises between March 8 and May 31, 2020, have been cancelled for the travel price already paid in the form of a travel credit. AIDA would like to thank guests for their confidence by offering them a bonus of 10% on top of the payment already made. The credit can be used for bookings until December 31, 2021, for the complete range of AIDA trips on offer. Guests are free to choose which services they would like to use their credit for - whether as a settlement with the travel price, for an on-board credit or for MyAIDA services such as excursions, culinary delights and wellness treatments.
In order to support travel agencies in these challenging times, AIDA will pay out a liquidity advance. This is 10% of the credit value and will be transferred to the sales partner as soon as AIDA has issued the travel credit for the joint customer.
Guests who do not wish to use their travel credit including the 10% bonus will be reimbursed by AIDA upon request in the amount of the payment already made.
Guests can find detailed information on the travel credit on www.aida.de and sales partners on the AIDA Expinet website.
03. April 2019
Live Entertainment Award for AIDAnova ship christening
AIDAnova's christening was awarded the prize for the best "cooperation of the year" at the festive presentation of this year's Live Entertainment Awards (LEA) in Frankfurt.
With this award, the jury honored an extraordinary event that was realized together with ... [more]
21. March 2019
A really big adventure: Bookings open for AIDA world cruise 2020/2021 with AIDAaura
Following the huge success of past world cruises, AIDA is now launching its fourth world cruise. The highlights on this 117-day XXL adventure are wonderful, distant destinations such as Tierra del Fuego and Cape Horn, Sydney and the Australian island of Tasmania, Mauritius and ... [more]
05. March 2019
AIDA cruise for a day
On many different dates, AIDA Cruises offers guests the chance to visit a ship of the AIDA fleet – ideal for those thinking of taking a cruise. Apart from existing tours in Hamburg, Kiel and Warnemünde, guests can now also visit AIDA ships in international ports such as Palma de ... [more]
25. February 2019
AIDAcara: Even more comfort on board
Following her planned sojourn at the Chantier Naval shipyard from February 5–23, 2019, AIDAcara is returning to Germany with some new onboard features.
Apart from the scheduled class and servicing work, various upgrades were carried out. The suites and junior suites, and the ... [more]