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AIDA Cruises is Service Champion 2015
Market leader convinces with best customer service
Rostock, 20. October 2015
The cruise line AIDA Cruises has been awarded the Golden Seal for best service quality. As the winner in the “Cruises” category, AIDA earned the highest score for best experienced customer service. In the total scoring of all 1,989 companies from 232 sectors AIDA also secured a gold rank.
As the leading cruise company in Germany, AIDA Cruises represents a casual, relaxing, and yet active vacation experience with change, variety, and high quality. The ten ships of the AIDA fleet provide varied sport and fitness offerings, professional entertainment on board, extraordinary excursions, ever-changing culinary experiences, and comfortable staterooms.
With AIDAprima, the cruise line will be offering its guests even more service, more space, and more individuality starting in April 2016. The new flagship will depart from Hamburg on seven-day round-trip voyages to cities in Western Europe.
In Germany’s largest ranking of services, AIDA Cruises won first place for the fifth time in a row for the best customer service experienced in the cruise industry. The Service Champion is awarded annually by Service Value GmbH in collaboration with the Goethe University in Frankfurt am Main. The customer survey comprises a total of over 1.5 million customer opinions.
27. April 2017
AIDA Cruises receives latest member of the fleet – AIDAperla
Today (April 27, 2017), AIDA Cruises took delivery of AIDAperla in Nagasaki (Japan) from Mitshubishi Heavy Industries (MHI). In the presence of Michael Thamm, CEO Costa Group, Felix Eichhorn, President AIDA Cruises, Shunichi Miyanaga, President and CEO MHI, and Kazuaki Kimura, ... [more]
26. April 2017
Captain Boris Becker Takes Command of AIDAperla
His name is Boris Becker (36). We're not talking about the German tennis player, but the commander of a cruise ship – soon to be AIDAperla.
On the most recent test trip a few weeks ago, AIDAperla successfully demonstrated its maneuverability. In the following days, the ship ... [more]
21. April 2017
AIDA Cruises is this year’s gala host of the GOLDENE BILD DER FRAU
October 21, 2017, will be the big day: The “GOLDENE BILD DER FRAU” will be awarded for the 11th time. The FUNKE MEDIAGROUP announced on April 21 that for the first time ever, the awards ceremony will be taking place on a cruise ship in Hamburg, on board AIDAprima, the new AIDA ... [more]